Mediation is a structured, interactive process where an impartial third party assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques.
Basically, if you have a problem, we'll try to (help you) solve it
There is no connection to outcomes of this process and the Office of Community Standards (OCS), unless OCS makes a rerferal. If they do, that referral will allow each party to opt in.
Mediation is consent-based process. Both parties should be in agreement that they should go to mediation to help resolve an issue. The person filling out the form should tell the other(s) before they submit it.